FAQ

1) What credit cards do you accept?

2) When is my credit card charged?

12) How are we addressing the Coronavirus?


1) What credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express as well as PAYPAL. We can also invoice you with PAYPAL if you prefer.

2) When is my credit card charged?
At the time your order is placed, your credit card will be authorized and charged for the total purchase price of your order. We utilize Authorize.net as our credit card intermediary and as a security measure, they do not provide us access to your account number.

3) How do you ship?
We ship most of our orders via Fed Ex Ground. Please allow 24-48 hours for processing of your order and 5-7 business days for shipping. If an item is temporarily out of stock, we will notify you promptly. Please note that we require a street address or rural route number to deliver your order via Fed Ex Ground. If we receive a PO Box number, we will ship your item via the USPS and will add a $5.00 handling fee to your order.
Some of our orders will be shipped directly to you from the manufacturer. We will email you the day your order ships with the tracking number of your shipment.

Shipping charges are based on the total dollar amount of your order (exclusive of sales tax in Nebraska). We reserve the right to add additional shipping charges for orders that are under $100 and oversized.

4) Can I have my order shipped overnight or two day?
Overnight and two day packages are shipped via Fed Ex or UPS at an additional cost. Orders need to be placed online by 12:00 CST or you may call the store until 3:00 CST (toll free 1-877-399-5242).

5) What is your return policy?
We accept unused merchandise returned in original packaging for exchange or credit card refund. We prefer that all returns be pre-approved -- to obtain a return authorization number please email us at Kadlinengal@aol.com or call us toll-free at 1-877-399-5242. All returns must be postmarked within 7 business days of the receipt of the purchase. Shipping and handling charges are not refundable. Custom sizes or products and sale items are generally not returnable

6) What are your store hours for customer service?
We are open Monday through Friday from 10:00 am to 6:00 pm CST; Saturday 10:00 am to 5:00 pm CST and Closed Sunday.

7) Will I be charged sales tax?
Sales tax of 7% will be added to all orders shipped to an address in the state of Nebraska.

8) Do you ship your items outside the continental United States?
We ship to Hawaii and Alaska via 2 day Fed Ex and/or USPS Priority Mail and your shipping charges will be adjusted for the actual cost of shipping your package. Non-US orders must be discussed via email or phone.

9) How do I return an item I purchased?
Your order needs to be shipped to our address : The Linen Gallery, 8723 Countryside Plaza, Omaha, Ne 68114. You may ship the order via USPS, Fed Ex Ground, DHL or UPS. We suggest you insure your package for the full value of your order. If you email us that you are shipping your package back, we will watch for it and will notify you via email once we receive it.

10) How do I cancel an order I just placed online?
Please call the store during working hours to cancel your order. If you need to cancel an order after business hours, please email us at Kadlinengal@aol.com and put "cancel order please" in the subject line.

11) Is my credit card information and email address safe?
We neither sell nor share your information with outside companies or third parties.

Protecting your information is our highest priority. We use Verisign to complete our online credit card transactions. Verisign provides the best in online security available today. If you are uncomfortable making your purchase online, you may call us toll-free at 1-877-399-5242 during store hours and we will take your order over the phone.

12) How are we addressing the Coronavirus?

We are taking the CDC's guidelines to heart. As such, if we special order any products for you from Italy, France and the UK, we will advise you.  You can choose to have these items held in our store for 14 days before shipping or we can ship them to you and you can choose to not open.  There is no evidence supporting that the coronavirus can live on packaging for any length of time. However, being cautious never hurts.